In the modern era, small businesses need a strong online presence to stand out in their industry...
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iPoint Insights (blog)
In the modern era, small businesses need a strong online presence to stand out in their industry...
In today's fast-paced digital world, small businesses need to stay ahead of the curve to remain...
In today's competitive digital landscape, small businesses must leverage every available tool to...
In the digital age, data is one of the most valuable assets for any organization. Ensuring the security and integrity of this data is crucial for maintaining business operations, safeguarding sensitive information, and meeting regulatory requirements. One critical component of a comprehensive data protection strategy is off-site backups. In this blog, we will discuss off-site backups, their importance, and give examples of when they are very helpful.
In the dynamic world of B2B marketing, staying ahead of the competition requires a strategic...
Unlocking the Power of Visual Advertising: Understanding the Difference between Display Ads and...
At iPoint Technologies, we understand that IT issues don’t always adhere to the constraints of business hours. Recognizing the critical nature of addressing unforeseen emergencies, we extend our support to existing clients in need of after-hours IT services. Our emergency IT support services are designed to provide timely assistance when your network faces a critical outage or other urgent issues. It’s essential to note that these emergency services are reserved exclusively for existing clients, ensuring that we can prioritize those with whom we have an established partnership.
While we’re committed to addressing urgent matters promptly, it’s crucial to define what qualifies as an IT emergency. Emergencies include situations where the core functionality of your network is compromised, leading to significant business disruptions. Examples may include a complete network outage, critical server failures, a ransomware attack, or other issues jeopardizing the fundamental operations of your IT infrastructure.
1. Exclusive to Existing Clients:
2. Double Standard IT Rates:
3. Genuine Emergencies Only:
In the event of a genuine IT emergency outside of business hours, existing clients can submit a ticket, and select in the form that this is an IT emergency (if this option is not selected, we may wait until the next business day to respond). Our dedicated team will assess the severity of the situation and initiate the necessary steps to resolve the issue promptly.
What if I want to schedule non-emergency maintenance outside of business hours?
At iPoint Technologies, we recognize that routine maintenance is a vital component of ensuring the longevity and optimal performance of your IT infrastructure. For standard, non-emergency maintenance needs outside of typical 9-5 business hours, we offer the flexibility to schedule these activities ahead of time. This proactive approach allows us to address essential maintenance tasks without incurring emergency rates. By collaborating with our clients to find convenient time slots for scheduled maintenance, we aim to minimize disruption to your operations while ensuring that your IT systems receive the care and attention they require. This tailored approach underscores our commitment to delivering comprehensive and efficient IT support that align with the unique needs and schedules of our valued clients.
While emergency support is a crucial aspect of our service offering, our proactive IT management aims to minimize the occurrence of critical issues. Regular maintenance, monitoring, and strategic planning are integral parts of our approach to ensure the stability and reliability of your IT infrastructure.
At iPoint Technologies, we recognize the dynamic nature of IT challenges and the importance of a responsive support system. By offering emergency IT services exclusively to existing clients, we prioritize those who entrust us with their IT needs. Our after-hours support is a testament to our commitment to ensuring the continuous functionality of your network, even in times of unforeseen crises.
🌐 Explore iPoint’s Comprehensive IT Services | ☎️ Emergency Support Form | 📧 [email protected]