To submit a Support Request, please fill out the form below. We prefer you submit the form first before calling so that we may service your needs in the order of which they come in to our system.
iPoint does not monitor any voicemail outside normal business hours except the network technicians extensions, which are monitored 24/7.
If you are having trouble with the form, please call iPoint at 970-266-0703 and select the extension for the department you’re trying to reach, then leave a voice mail message with a brief explanation of the problem and phone number. All voicemails automatically forward to our cell phones and you will be contacted as soon as we becomes available. There is no need to submit multiple requests.
Our Support Policies
- All support requests must first be approved by your company’s designated primary contact and will be billed at iPoint’s standard hourly rates.
- Support requests will be addressed in the order in which they are submitted via the form above.
- If the request is marked as an emergency, then iPoint’s emergency rates will apply.
- All requests marked as emergencies can expect a turnaround time of less than 4 hours.
- Scheduled weekend or after-hours work is also billable at iPoint’s emergency rates.
*Our goal is to complete all website updates within one week of getting the request. Priority support is offered for our Continuous Care Clients, which offers a turn around time of 48 hours.
We will email you an estimate for any changes we anticipate to exceed 3 hours of development time.