If you can get to 5 stars, that is amazing! However, diversity in your ratings tends to be more trusted than 100% five star reviews. Having *some* negative reviews enhances conversion rates, especially if they offer more information about your products/services.
I understand that reviews are important, but I just don’t have time to respond to every single review. What can I do?
If you don't have time, we recommend delegating this responsibility to one of your employees. You would be surprised at how many employees are excited to take a break from the showroom floor to type online.
Isn’t it illegal to incentivize clients to leave reviews?
The FTC bans incentivizing reviews in specific ways and with specific parameters. The important thing to know is that all reviews but be incentivized equally, meaning you cannot offer certain rewards only for good reviews. However, there are still plenty of legal and...
How often should I respond to client reviews?
The more frequently, the better. Many clients expect a response within a day.
Does iPoint respond to reviews on my behalf
When it comes to managing displeased customers, we want to put the customer service decisions in your hands, as you will be much more equipped to create a solution that is appropriate for your business, and your clients grievance. We will train you how to use this...